Welcome to Ernie House! We are committed to providing high-quality products and dedicated customer service. The warranty policy below will help you understand your rights and responsibilities regarding product warranty.

Warranty period

All products at Ernie House are warranted for 12 months from the date of purchase. The warranty period may vary depending on the product. Please check the specific warranty information on the product page or in the purchase invoice.

Warranty conditions

To be eligible for warranty, the product must meet the following conditions:

  • The product is still under warranty.
  • There is a purchase invoice or receipt accompanying the product.
  • The product is not damaged due to external causes such as: falling, breaking, impact, or improper use.
  • The product has not been repaired or altered by an unauthorized third party.

Warranty Claim Process

If you would like to make a warranty claim, please follow these steps:

  • Contact Us: Please contact Ernie House customer support via email or phone. Provide product information and a description of the problem.
  • Returning the product: If the product needs to be inspected, you will be instructed to send the product back to us. You are responsible for the shipping costs during the product return process.
  • Checking and processing: After receiving the product, we will check and confirm the warranty status. You will receive notification of the inspection results and resolution within 5-7 working days.

Warranty settlement methods

We are committed to implementing the warranty in one of the following forms:

Product repair: If the product can be repaired, we will repair it free of charge.

Product Replacement: If the product cannot be repaired and is still under warranty, we will provide a similar replacement product.

Refund: In some special cases, if the product is no longer available for replacement or cannot be repaired, we may refund you.

Warranty does not apply

The warranty policy does not apply to the following cases:

  • Damage caused by an incident not caused by the manufacturer.
  • The product is out of warranty.
  • Damage caused by improper use, improper cleaning, or improper storage.