At Ernie House, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use and protect the information you provide when using our services.
Information we collect
We may collect the following information from you:
- Personal information: Full name, address, phone number, email, payment information (credit card, bank transfer).
- Booking information: Check-in date, check-out date, room type, special requests.
- Communication information: Messages, feedback from you via customer support channels.
How we use information
Your personal information is used for the following purposes:
- Processing reservations: Ensuring that your reservation goes smoothly.
- Communication: Sending booking confirmations, necessary information and customer support.
- Service Improvement: Research and analysis to improve service quality and customer experience.
- Advertising and marketing: Sending information about promotions and special offers if you agree to receive notifications.
Protection of personal information
We apply appropriate security measures to protect your personal information, including:
- Data encryption: All payment information is encrypted and processed through a secure system.
- Restricted access: Only responsible employees are allowed to access your personal information.
- Retention period: We only store personal information for the time necessary to carry out the stated purposes.
Sharing information
We are committed to not selling, renting or exchanging your personal information with third parties. However, information may be shared in the following cases:
Service providers: We may share information with partners and service providers to assist in providing services to you.
Legal requirements: If necessary, we may disclose information to comply with legal regulations or protect our interests.
Your rights
You have the right to:
Access and correction of information: Request to view and update your personal information.
Request deletion of information: Request to delete personal information if it is no longer necessary for the purpose for which it was collected.
Withdraw consent: Withdraw consent to receive promotional information at any time.
Policy changes
We reserve the right to update this privacy policy. Any changes will be announced on our website. You should check back periodically for the latest information.