At Ernie House, we are committed to providing you with a convenient and transparent payment experience. Please refer to the payment regulations below to ensure a smooth booking and payment process.
Payment Methods
Ernie House accepts the following payment methods:
- Credit/Debit Card: Visa, MasterCard, JCB
- Bank Transfer: Please clearly state your booking information when making the transfer.
- Pay directly at the hotel: By cash or via POS (credit/debit card) upon check-in.
Payment Process
Deposit: When booking, Ernie House requires you to deposit a certain fee to hold your room. This deposit will be deducted from the total cost when you pay in full.
Pay in full: Pay in full before the arrival date or upon check-in (depending on the specific room regulations and booking policies).
Refund Policy
Ernie House always prioritizes the interests of customers and applies a flexible refund policy, depending on the cancellation time:
- Cancel 7 days in advance: 100% refund of deposit.
- Cancel 3-6 days: 50% refund of deposit.
- Cancel less than 3 days or no-show: No deposit refund.
Note: Refund policy may vary depending on each promotion program and booking package. Please refer to the details during the booking process.
Terms and notes
All payment fees will be calculated in USD. International payments will apply the current conversion rate.
Customers are responsible for all fees incurred during the transfer or payment by international card (if any).
Ernie House keeps all customer payment information confidential and commits not to share information with third parties.
Payment Support
If you have any difficulty in making a payment, please contact Ernie House’s customer service team via:
Phone: (806) 220-0396
Email: 2428 NW 13th Ave Amarillo, Texas(TX), 79107
We are always ready to support and answer any questions you may have!