At Ernie House, we are committed to providing high quality services and products to our customers. If you are not completely satisfied with the service or product you ordered, we would like to introduce the return policy below.
Conditions for returns
You can request a return in the following cases:
- Defective product: The product is damaged, has a technical error or is not as described.
- Service does not meet the requirements: If the service does not meet the standards committed during the ordering process.
Time to request a return
You must submit a return request within 7 days from the date of receipt of the product or service. After this time, we will not be able to process the return request.
Return process
To request a return, please follow these steps:
- Contact us: Send an email or call Ernie House customer service to notify about the return request.
- Email: [email protected]
- Phone: (806) 220-0396
Provide information: Provide necessary information such as name, order number, description of the reason for return, and product photos (if available).
Return instructions: After confirming the request, we will send you specific instructions on how to return the item.
Return shipping fee
You will be responsible for the shipping fee when returning the item, unless the item is defective or not as described.
Refund
- Full refund: If the return request is accepted, we will refund you in full via the payment method used within 7-10 business days.
- Partial refund: In case the item is damaged due to improper use, we may refund a partial amount based on the condition of the item.
Note
All products must be returned in their original, unused condition, with all packaging and accessories included.
We reserve the right to refuse a return if the product does not meet the above conditions.